The Paper Problem:

The CARCO Group Inc., specifically the Insurance Services Division, act as authorized vehicle inspection agents for virtually every automobile insurance carrier in all states. These carriers require cars which have physical damage insurance coverage, be inspected by a representative of the insurance carrier at the inception of coverage. The inspection includes verification of the Vehicle Identification Number (VIN), a list of options and accessories, a description of any damage on the vehicle and photographs of the vehicle itself.

Prior to the installation of a custom developed PaperSolve document imaging solution, the CARCO Group accomplished this task by having their remote field agents submit photographs along with signed inspection reports to the headquarters in Saint James, New York. Upon arrival, the inspection reports went through the following paper trail:

1. Quality control representatives would verify the contents of each inspection package and sort them by State and insurance company.

2. Once sorted, the inspections were then physically placed in appropriate bins where data entry personnel could access them.

3. Data entry agents would then leave their stations to pickup stacks of inspections from bins designated by state and insurance company based on workload or specific turn-around time requirements.

4. After all information was keyed into the legacy mainframe billing & tracking system, completed inspections were then placed in cardboard file boxes and stored in the local warehousing facility for up to seven years, depending on specific state requirements.

5. Upon a request for a copy of a stored report, a customer service representative would need to have the appropriate carton retrieved from the storage facility, locate the physical inspection report, make copies of the required forms and photos and then package and ship them to the requesting parties.

Where the 'paper based' system failed:

Ä     Film required for visual proof of condition or damage to vehicle was expensive. (Polaroid)

Ä    Inspection Reports needed to be sorted and physically placed in individual bins.

Ä   Data entry agents needed to leave their stations in order to pickup stacks of reports.

Ä   Supervisors had little or no means of balancing workloads among data entry agents.

Ä   Storage for millions of inspections was expensive vulnerable to numerous security risks.

Ä   Retrieval of requested inspections was time consuming and expensive.

Ä   If a document was miss-filled, it was virtually impossible to find.

Ä Shipping retrieved Inspection Reports was costly and caused delays in processing claims.

The PaperSolve Solution

With the installation of our PaperSolve document imaging solution, multiple inspection reports are now submitted with a single floppy disk containing all photos required. Inspections may also be transmitted via the Internet through Email of FTP facilities. The new Inspection Report Work-Flow for the CARCO Group is as follows:

1. Quality control agents now import digital photos from floppy disks, Email and FTP transfers, match them with scanned copies of the inspection if required and store them to combination magnetic and optical storage.

2. Data entry agents now receive their workload via electronic queues managed by supervisors without anyone ever leaving stations.

3. Retrieval of inspections is now instantaneous and delivery is accomplished via Email.

How the 'PaperSolve' based system excelled!

ü    The use of floppy disk and Email is much less expensive than Polaroid instant film.

ü     Inspection reports no longer needed to be sorted by state or insurance company.

ü    Supervisors are able to control workloads via electronic queues.

ü   Data entry personnel no longer leave their desks to pickup inspections from bins.

ü   Retrieval of reports is now accomplished in real-time without going to the warehouse.

ü Files can now be shared among several users simultaneously!

ü Insurance companies now retrieve their own reports via the Internet.

ü Security was greatly enhanced by having multiple copies of inspections off-site.

ü Millions of reports now reside a only few optical CD's thus reducing storage costs.

ü Customer satisfaction and employee productivity were greatly increased at the same time.

The CARCO Group may be contacted at www.CARCOGROUP.com